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Support Agent

We are looking for a part-time Support Agent who will be responsible for providing amazing support to our dedicated customers! Great support is always a dialogue. You need to be able to patiently listen to a customer’s needs and then meet them. The right person will be organized, thoughtful, intelligent, eager to learn and committed to providing our customers with an engaging and positive experience. 

Responsibilities:

  • Be the direct voice that connects our customers with our product

  • Provide amazing customer support to users of the Burner service via our email CSS

  • Engage in productive, positive dialogue with customers

  • Troubleshoot any potential bugs or account issues

  • Collaborate with other agents to answer and resolve cases in a timely, accurate, professional manner

  • Learn the full scope of how the Burner app functions

  • Follow internal guidelines for proper customer communication

  • Stay current on enlightened hospitality values, our privacy policy and best practices

Skills + QualificationS:

  • Excellent computer literacy and experience with a variety of collaboration software such as Google Docs, Slack, etc.

  • Previous experience as a customer support agent, or equivalent customer-oriented role would be an advantage but is not a requirement

  • Knowledge/Experience with troubleshooting and CSS (Desk, ZenDesk, Help Scout, etc.) are pluses, but training will be provided

  • Attention to detail

  • Problem solving skills

  • Excellent written and verbal communication skills

  • Desire to work in a fast-paced startup on a small, highly collaborative team

  • Passionate about educating people about privacy and our product

  • Access to consistent internet/wifi on the weekends is a must

What we offer you:

  • Creative, dog-friendly workspace in a converted industrial building in a walk- and bike-friendly neighborhood

  • Collaborative but autonomous work environment (We use Slack, Trello, and other low-friction collaboration tools), with an emphasis on communication

  • Kitchen stocked with craft coffee and beer from east-side and other local purveyors

Ad Hoc Labs is committed to building a diverse, inclusive company and encourages applications from candidates of all backgrounds. We provide excellent medical and other benefits for full-time employees and will consider full-time, part-time, partial remote, or other flexible arrangements for the right candidate.

Interested? 

Please apply using the link below.

Include your resume and note any specific experience. Also, send any links that represent your work and perspective. For example: previous work, side projects, Github, LinkedIn, Twitter, blogs, etc

Ad Hoc Labs, Inc. is an equal employment opportunity employer and makes employment decisions on the basis of merit. We seek to employ the most qualified person in every job. Ad Hoc Labs, Inc. does not discriminate on the basis of sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity, gender expression, age, color, race, religion, marital status, national origin, ancestry, sexual orientation, physical & mental disability, medical condition, genetic information, military and veteran status, or any other basis protected by federal, state or local law. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.

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